Basic Course for Business Manners

Summary of course Summary of course

Topic
  • 学習する風土づくり
  • 若手社員の育成
  • 中堅社員の育成
  • ビジネススキル・知識の習得
Target
  • 新人・若手社員
  • 中堅社員

To learn the skills and knowledge necessary to become a "considerate" businessperson.

Target A prospective employee, a new employee / A junior and a mid-career businessperson / Those who want to make sure that they have appropriate business manners
Expected learning time 4時間
Shortest execution time 65分
Category ビジネス基礎・マナー

Aim and feature of courseAim and feature of course

Learn how to think correctly and respond to situations as required.
The course describes a typical business workplace so that you will know what to do in a real office situation.
Easy to learn important points with an visual effect.

Curriculum Curriculum

Subject・Main items Main items
Introduction
  • Introduction to the Course
Prologue
Chapter 1 Appearance and Greetings
  • 1-1 Appearance with Good Impressions
  • 1-2 How to Greet According to a Situation
  • 1-3 Manners Extra : What Should We Do in This Case?
Chapter 2 Language and Telephone Manners
  • 2-1 Mastering the Correct Honorific Terms
  • 2-2 How to Answer a Telephone Call and How to Take a Memo
  • 2-3 How to Make a Telephone Call
  • 2-4 Manners Extra : What Should We Do in This Case?
Chapter 3 A Reception and a Visit
  • 3-1 How to Guide
  • 3-2 Order of Precedence
  • 3-3 When Visiting a Customer
  • 3-4 Card Exchange
  • 3-5 Manners Extra : What Should We Do in This Case?
Chapter 4 Business Documents and Emails
  • 4-1 Types of Business Documents
  • 4-2 Internal Documents
  • 4-3 External Documents
  • 4-4 Manners of Sending and Receiving Emails
  • 4-5 Manners Extra : What Should We Do in This Case?
Chapter 5 Business Manners and Communication
  • 5-1 How to Talk, How to Listen
  • 5-2 Reporting, Communication, and Consultation
  • 5-3 Mixing Private and Official Matters and Confidentiality of Information
  • 5-4 Manners Extra : What Should We Do in This Case?
  • Information Packet
  • Information Packet
  • Report Questions

Voice of Students Voice of Students

  • Voice of Students1

    It is useful for my work.

  • Voice of Students2

    I could confirm a useful knowledge, also learn English at the same time.

  • Voice of Students3

    As a student I was not familiar with business manners and this course was a good chance for me to learn about it.

  • Voice of Students4

    I could learn the basic business manner which I had not known even in Japanese.

  • Voice of Students5

    I found words and explanation on business situation.

  • Voice of Students6

    I got some knowledge and intelligence of business manner by the course.

  • Voice of Students7

    I know many parts of this course, but because I learned in English, it was fun and I could also study English.

  • Voice of Students8

    It is very useful for me to have business manners especially I am involving in sales department.

  • Voice of Students9

    It similar as routine job and this info make more useful and easy to understand and can follow it.

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Impression about other courses

Information of revision Information of revision

<Revision history 2024/3/29>
Changed the content to video format. It is now possible to set double speed playback.

<Revision history 2020/12/24>
The materials in this course have been changed to a format that does not require Adobe Flash Player.
Use a browser in your operating environment to take this course.

<Revision history 2017/07/25>
  We revised the error that some parts of the image was missing, which occurred in the mobile devices. 
  (Relevant section) 1-1、2-2、3-4、3-5、4-3、5-1、5-2、5-4 

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